WE ARE USUALLY ASKED ABOUT

What are your Christmas cut off dates for delivery?

We would like to give everyone a guide about our postage dates over the festive period. We will review as we get closer to Christmas and keep you updated.

Currently the last posting date is:

  • Friday 15th December 5pm

Do you offer next day or express delivery?

No, all our products are personalised and dispatched from our trade partners warehouse in the UK. Products are personalised within the lead times specified on each of our product pages and dispatched using a 2 day service.

Is there free delivery?

All orders over €30 will qualify for free delivery. Otherwise, the cost of postage for the Republic of Ireland and Northern Ireland is €4.95. All deliveries are received using An Post or the DPD track and trace service.

All international orders are subject to €15.00 delivery charge and includes a track and trace service.

When will I receive my order?

All orders are placed via Tracked Delivery and despatched as per the lead times on our products. Products are not shipped separately.  All orders are received using An Post or DPD courier service at a cost of €4.95 and is a 2 day service. Orders over the value of €30 qualify for free shipping.

Lead Times Guide
For product specific lead times please refer to the individual product page; this gives you all the product details including lead times. Allow 2 working days for delivery.

Despatched within 24 hours: Chocolate Bars
Despatched within 48 hours: Selected Mugs
Despatched within 1-3 days: Engraved, Printed Items, Embroidered and Candles
Despatched within 3-5 days: Ceramic and Printed Glass


Although we endeavour to despatch all orders by the above lead times, these may be affected due to circumstances beyond our reasonable control.

Can I track my order status?

Of course, sign in to your account by clicking the Sign In/Register button at the top of any page. Once signed in you will see your order history displayed, you can also click the see more order history to display ordered placed with the website. Once your order has been received you will see the In Process status, upon despatch of your order this will change to Shipped. If your order has been sent via courier you will also be able to track your order, simply click the tracking number in your order history and this will take you directly to the courier’s site.

How much will postage cost me?

The cost of postage for the Republic of Ireland and Northern Ireland is €4.95. All orders over €30 will qualify for free delivery. All deliveries are received using An Post or the DPD track and trace service.

All international orders are subject to a €15.00 delivery charge.

Can I select a delivery date or time?

Unfortunately you cannot select a specific delivery date or time. Courier Delivery with be delivered between 8am – 6pm Monday – Friday.

Can I send my order to more than one address?

If you would like your order shipping to more than one address you will need to check out separately for each delivery address.

What if I am not at home when my parcel has been delivered?

When you arrive home you will find a Calling Card has been left for you. The Calling Card will include detailed instructions on how to collect your parcel from your local depot.

My Parcel has been returned to you, what can I do?

If your parcel has been undeliverable, once we receive the parcel back here, we will contact you to arrange redelivery of your order. Unfortunately we are not able to refund any orders we have returned to us due to the nature of the products.

What is your returns policy?

Unfortunately we are not able to accept returns due to the nature of the products for sale on the website. Please view our terms and conditions.

If you received the wrong item or a faulty item, please contact our customer care team quoting your order number, name and address, details of the product and the reason for return, and whether a refund or a replacement is required.

Will you let me know when my parcel has been despatched?

Of Course! We like to make sure you are constantly kept up to date, once your order has been despatched from us you will receive an email and your order status will be updated within your My Account page.

Can I change or cancel my order?

Due to the nature of the products we offer once your order has been processed we are not able to change or cancel your order.

Where are you based?

We are based in Nenagh, Co. Tipperary where we have been selling greeting cards and gifts since 1998 from our main street shop ‘The Fayre’.

In 2017, we sought ways to expand our product offering. Through partnership with one of Ireland and UK’s leading personalised trade gift supplier we are delighted to be able to offer our personalisation service. Our in store team are fully trained and delighted to be able to help you pick the perfect personalised gift.

All our personalised gifts are personalised and dispatched from our suppliers warehouse in the UK. While we can offer a collection service from our store, it bears no difference on the delivery times direct to your home or workplace.

I have a problem with my order?

Not to worry, if you click the contact us button at the top of this page you can use the contact us box to let us know about your problem. Please let us know as much information as possible about your order when contacting us. This will help us to answer your questions as fast as possible. Please try to include Name, Email Address, Postal Address, Order Number and Problem with fault. We may ask you send over an image to investigate your claim further.

Why will you not process my payment?

Please ensure you have entered all of your card details correctly.
– Is your card still valid?
– Does your billing address match the address that your card is registered to?
– Is this the first time you have used your card? If so you may need to contact your bank to register your new card
– Is there enough funds in your account for your order?
– Have you included punctuation and special characters in your delivery address? If so please remove these as Payment Service Provider does not allow these. If you are still having trouble making a payment please use the form below to contact us.

Is my item in stock?

Each product will show if it is currently in stock, you will also be able to add the item to the basket if it is available. There may be times when we unfortunately go out of stock after receiving your order, if this happens we will contact you to let you know when your item is back in stock.

How do I rate my experience?

We hope you have enjoyed shopping, any feedback you have whether good or bad is valuable to us. You can either use the contact us page or review your product by visiting the product page and adding a review.

DIDN'T FIND THE ANSWER?

Not to worry, You can use the contact us box below to let us know about your query.

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