COVID-19 Update

UPDATE 25th June 2020: We are happy to announce that for the most part shipping delays have now greatly reduced and we are no longer seeing extended delays in orders reaching our customers. We are still working within the upper limit of our product lead times of the specified 1-3 working days for gift production, with some gifts now taking 3-5 working days for production. Please allow 3-5 business days after dispatch for delivery of items shipped via Standard Delivery. For orders shipped via Track & Trace please allow 2-3 business days for delivery after dispatch. We would like to thank all our wonderful customers who have supported us during this time.

UPDATE 23 April 2020: Please be advised we are working within the upper limit of our product lead times of the specified 1-3 working days for production. Due to shipping delays please allow up to 5 business days after dispatch for delivery of items ordered on our Track & Trace service and up to 5-7 business days for items ordered using Standard Delivery. Some areas of the country are experiencing delivery delays of up to +48 hour delays.

UPDATE 9 April 2020: While we continue to achieve lead times and ensure customer orders are dispatched in the usual timely manner,  as demand continues to grow, supporting our customers and colleagues is our priority. Please be advised we are working within the upper limit of our product lead times of the specified 1-3 working days for production. Therefore, please allow up to 5 business days for delivery of items ordered on our 2 day Track & Trace service. Or 8 business days for delivery of items ordered on our 5 day standard delivery service.

UPDATE 6 April 2020: We are currently seeing +1/+2 day delays with orders to some regions. Please anticipate a small delay at the time of ordering, we apologise for any inconvenience. We continue to closely monitor the situation.

UPDATE 28 March 2020: We are open for orders and are delivering across Ireland as normal for much of our extensive product range including greeting cards. We are running all lead times as usual and you won’t notice any difference in the service we offer.

UPDATE 24 March 2020: As the current situation evolves on a daily basis, and to ensure that we are ready to effectively implement any potential government advice, we have removed all products that require a production time greater than 3 working days from our inventory. Items within this group, include all kiln fired ceramic and glass. In addition, all ceramic baubles will also be temporarily removed from sale. This is to streamline our operations and ensure we are working in line with up-to-date guidelines. We appreciate your patience during this time. Supporting our customers and colleagues is our priority.

16 March 2020

Greetings to all ForYou customers and friends,

As we enter uncharted territory over the coming weeks and possibly months, I wanted to update you on how we at ForYou are are responding to what will likely be a difficult time for everyone.

Our utmost concern is the health and safety of our staff and customers. We appreciate you will be receiving a lot of information and guidance regarding COVID-19. We urge everyone to follow all guidelines established by Government and local authorities. If everyone does their part to help mitigate the crisis it will enable all of us to come out the other side of this much sooner.

All our administrative team including our customer service team are now working remotely until further notice. For now, our manufacturing partner’ and supplier’ warehouses remain open, logistic chains are operational and are working in accordance with HSE and WHO guidelines and it is business as usual.

We are running all lead times as usual and you won’t notice any difference in the service we offer.

We would like to remind all customers that you can send your gift orders direct to the recipient to ensure social distancing is upheld. We do not include any invoices or receipts with our packages as these are sent to you, the purchaser, by email.

As of today, March 16th, all our standard deliveries with An Post are operating as normal within Ireland. Our courier partner, DPD has ceased passing the driver’s scanner to the consignee to capture a proof of delivery signature. Instead, where the recipient is present to receive delivery, the driver will retain possession of the scanner, will request the name of the signatory which they will record. The driver will not capture the signature of the recipient. Where “Safe Place” or “Letterbox” options are in place for the delivery, GPS co-ordinates are captured at the point where the parcel is scanned as delivered.

We are monitoring the situation as closely as possible and will update if the situation changes.

We are thankful you’ve chosen ForYou for your gifting celebrations and we are proud to have each and everyone of you as a customer.

Stay safe, take care of your family and friends, and we’ll all get through this together.

Niamh Doyle
Customer Services.

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