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At ForYou.ie, we believe that feedback is a vital part of our growth and continuous improvement. Our Actionable Feedback Policy outlines our approach to receiving, reviewing, and implementing feedback from our customers, employees, and partners. This policy ensures that we consistently deliver exceptional service and products that meet the needs and expectations of our community.

Purpose

The purpose of this policy is to establish a structured process for collecting, analysing, and acting on feedback received. It aims to foster an environment of transparency, trust, and mutual respect, where feedback is seen as an opportunity for improvement rather than criticism.

Scope

This policy applies to all feedback received through various channels including, but not limited to, our website, email, social media platforms, customer support interactions, and direct communications with employees or management.

Types of Feedback

  • Product Feedback: Comments related to the quality, functionality, or range of our products.
  • Service Feedback: Insights on customer service experiences, including interactions with our team, ease of use of our website, and delivery services.
  • General Feedback: Suggestions or comments on our overall brand, including marketing initiatives, blog content, and community engagement activities.

Principles

  1. Openness: We are open to receiving feedback, positive or negative, and treat all feedback as a valuable source of information.
  2. Respect: All feedback is received with respect, acknowledging the time and effort taken to provide it.
  3. Confidentiality: Feedback containing personal information will be treated confidentially and will only be shared with relevant teams for the purpose of improvement.
  4. Responsiveness: We commit to acknowledging receipt of feedback promptly and providing initial responses within a reasonable timeframe.
  5. Action-Oriented: We focus on actionable feedback that can lead to tangible improvements in our products, services, or processes.

Process

  1. Collection: Feedback is collected through designated channels, ensuring it is easily accessible and manageable.
  2. Evaluation: Feedback is evaluated to determine its relevance, urgency, and potential impact on our offerings and operations.
  3. Action Plan: For actionable feedback, a specific plan is formulated, including timelines, responsible parties, and expected outcomes.
  4. Implementation: The action plan is put into effect, with regular updates on progress as applicable.
  5. Follow-Up: We follow up on the feedback provided, informing the individual (if identifiable and appropriate) about the actions taken in response to their feedback.

Continuous Improvement

Our Actionable Feedback Policy is subject to regular review and updates to reflect the evolving needs of our community and our commitment to excellence. We encourage ongoing dialogue and see each piece of feedback as a stepping stone towards delivering better experiences for everyone involved with ForYou.ie.

Feedback Channels

We welcome your feedback through any of the following channels:

Thank you for your support and contributions to making ForYou.ie a better place for all your gifting needs. Your feedback is not just appreciated; it is essential to our success.