Welcome to ForYou.ie, where our commitment to exceptional customer service is at the heart of everything we do. Our Customer Service Policy outlines our approach to providing you with the support, respect, and care you deserve every time you shop with us. This policy serves as a guide for our team and a promise to you, our valued customer.
Our Commitment to You
- Quality and Excellence: We strive to ensure the quality of our products and the excellence of our service. Our team is trained and equipped to provide professional assistance and advice.
- Prompt and Efficient Service: We understand your time is precious. Our goal is to address your needs and enquiries as quickly and efficiently as possible.
- Respect and Courtesy: Every interaction with our team will be conducted with the utmost respect and courtesy. We value and appreciate your business.
- Honesty and Transparency: We believe in being honest and transparent in every aspect of our business, including pricing, product availability, and delivery expectations.
Communication Channels
- Email Support: Reach out to us at [email protected] for any enquiries. We aim to respond to all emails within 24 hours.
- Phone Support: Our customer service line is available at +353 67 61244. Our team is ready to assist you with any questions or concerns.
- Live Chat: For immediate assistance, our live chat is available on our website during business hours.
Returns and Exchanges
- Hassle-Free Returns: If you’re not satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please visit our Returns & Exchanges page for more details.
- Damaged or Faulty Items: In the rare event that you receive a damaged or faulty item, please contact us immediately for a replacement or refund.
Feedback and Complaints
- We Value Your Feedback: Your feedback helps us improve. Whether it’s a compliment, suggestion, or complaint, we want to hear from you. Please email us at [email protected].
- Complaint Resolution: We take complaints seriously and aim to resolve them quickly and fairly. If you’re dissatisfied with any aspect of our service, please let us know, and we will do our best to make it right.
Privacy and Security
- Protecting Your Information: Your privacy and the security of your personal information are paramount. We adhere to strict data protection policies to ensure your information is secure and confidential.
Continuous Improvement
- Commitment to Excellence: We are committed to continuous improvement in our services. We regularly train our staff, update our policies, and innovate our services to meet and exceed your expectations.
Contact Us
For any questions regarding our Customer Service Policy or if you need assistance, please do not hesitate to contact us. We are here to ensure your shopping experience with ForYou.ie is enjoyable, every step of the way.