If you’re the recipient:

1. If the item was sent to your home, ask anyone else living there if they accepted the delivery. Please also check if the item has been left with a neighbour, or in your designated Safeplace if you have one.
2. If the item was sent to your work address, check with the post room and your colleagues to see if someone accepted the delivery.

If you’re the sender:

• Ask the intended recipient to check the points above. Check the shipping address provided was correct.