Overview
At ForYou.ie, your satisfaction is our top priority. We understand that sometimes a purchase doesn’t work out, and we strive to make the return process as smooth as possible. Our returns and refunds policy is designed to ensure you have a hassle-free experience with us.
Returns
- 30-Day Return Window: Items can be returned within 30 days of purchase, subject to our return criteria.
- Condition for Return: Items must be unused and in the original condition and packaging.
- Exemptions: Personalised items, perishable goods, gift cards, and certain health and personal care items cannot be returned.
- Initiating a Return: Contact our customer support with your order number to start the return process.
Shipping for Returns
- Damaged or Defective Items: We cover shipping costs for returning items that are damaged or defective.
- Return Shipping Costs: For all other returns, you are responsible for the shipping costs, which are non-refundable.
Refunds
- Inspection and Notification: Upon receiving and inspecting your return, we’ll inform you about the approval or rejection of your refund.
- Refund Process: Approved refunds are processed to the original payment method within a specified timeframe.
- Troubleshooting: If your refund is delayed, please check with your bank or credit card company before contacting us.
Exchanges
- Defective or Damaged Items: We replace items if they are defective or damaged. For an exchange, email us directly.
Gifts
- Gift Returns: If the item was a gift shipped directly to you, you’ll receive a gift credit. If the item was sent to the gift giver first, they’ll be refunded.
Shipping Your Return
- Contact Us First: Do not send your item back without contacting us.
- Advice on Shipping: Consider using a trackable service or shipping insurance for returning high-value items.
Need Help?
If you have any questions about your order, our products, or our returns and refunds policy, please don’t hesitate to get in touch with us. Your happiness and satisfaction with your purchases are what drive us, and we’re here to assist every step of the way.